Return Policy

Return & Refund Policy

This Return Policy outlines how returns, exchanges, and refunds are processed when you make a purchase from https://www.viviblu.in/.

PLEASE READ THIS STATEMENT CAREFULLY. BY PLACING AN ORDER ON THIS WEBSITE, YOU ARE ACCEPTING THE TERMS MENTIONED BELOW.

Return Eligibility

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 48 hours of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The product must be returned in its original packaging, along with tags, invoice, accessories, and brand box (if applicable).

  • Items showing signs of wear, damage, alteration, or misuse will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless they arrive damaged or defective:

  • Items purchased on sale or during promotional offers

  • Customized or personalized items

  • Items damaged due to improper handling or use by the customer

Return Approval Process

  1. Submit a return request within 48 hours of delivery by emailing us at:

📩 info@viviblu.in

Please include:

  • Order number

  • Product name

  • Reason for return

  • Clear photos of the product and packaging

  1. Once your request is reviewed and approved, we will provide return instructions.

  2. Returns sent without prior approval will not be accepted.

Shipping for Returns

  • Return shipping charges must be borne by the customer unless the item received was damaged, defective, or incorrect.

  • We recommend using a trackable courier service for the return, as we are not responsible for lost or undelivered return parcels.

Inspection & Refund

Once we receive your returned item, it will undergo a quality check.

  • If approved, your refund will be processed within 7–10 business days.

  • Refunds will be issued in the original method of payment or as store credit, depending on eligibility.

If the product does not meet the return criteria, it will be shipped back at the customer’s cost and no refund will be issued.

Exchange Option

If you would like to exchange the product instead of receiving a refund, you may request an exchange during the return approval process.

Exchange is subject to:

  • Product availability

  • Size availability

  • Condition approval

Policy Updates

We may update this return policy from time to time to reflect operational, legal, regulatory, or business changes.

Contact Us

For any questions or return assistance, please contact:

📩 info@viviblu.in